Refund policy
We want you to be happy with your purchase. If something isn't right, we're here to help.
Our Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You will also need to provide proof of purchase, such as your order number.
How to Start a Return
To start a return, please contact us at info@royaluxonellc.com with your order number and the reason for your return. Once your return is approved, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.
Damaged, Faulty, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you have received the wrong item, please contact us as soon as possible so we can evaluate the issue and arrange a replacement, repair, or refund in line with your rights under the Australian Consumer Law.
Exceptions
Some items cannot be returned for change-of-mind reasons, including items marked as final sale, gift cards, and items that have been used or are not in their original condition. This does not affect your rights in relation to faulty or not-as-described items under the Australian Consumer Law.
Return Shipping
Unless the item is faulty, damaged, or incorrect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
Refunds
Once we receive and inspect your return, we will let you know if it has been approved. If approved, you will be refunded to your original payment method within a reasonable time. Please note it can take your bank or card provider additional time to process and post the refund.
Exchanges
If you would like a different item, the quickest way is to return the original item and place a new order once your return has been accepted.
Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes your statutory rights under the Australian Consumer Law. Where a product has a major failure, you are entitled to choose a replacement or a refund, and for problems that do not amount to a major failure, we may choose to provide a repair, replacement, or refund within a reasonable time.
Contact Us
If you have any questions about a return or refund, please contact us at:
Royaluxone LLC
Email: info@royaluxonellc.com
Phone: +1 737-409-1051