Privacy policy

Last updated: September 21, 2026

Royaluxone LLC ("Royaluxone", "we", "us", or "our") operates this store and website (royaluxonellc.com), including all related content, features, tools, products, and services, to provide our customers in Australia with a curated pet-care shopping experience (the "Services"). Royaluxone LLC is powered by Shopify, which helps us provide the Services to you.

We currently sell to customers in Australia. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, and describes your privacy rights, including rights available to you under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described below.

Personal Information We Collect

We only collect the personal information that is reasonably necessary to operate our store and provide our Services to you. Depending on how you interact with us, this may include:

  • Contact details - your name, email address, phone number, billing address, and shipping address.
  • Order information - details of the products you purchase, order value, and order history.
  • Payment information - payment card or account details are collected and processed directly by our payment providers (such as Shopify Payments, PayPal, or other supported gateways); we do not store your full card details on our systems.
  • Device and usage information - such as your IP address, browser type, pages viewed, and how you interact with our website, collected automatically through cookies and similar technologies.
  • Communications - information you provide when you contact us for customer support, such as through email or our contact form.

How We Use Your Information

We use your personal information only for genuine business purposes, including to:

  • Process and fulfil your orders, including arranging dispatch and delivery with our fulfilment partners.
  • Communicate with you about your order, such as order confirmations and shipping/tracking updates.
  • Respond to customer service enquiries, returns, and warranty claims.
  • Improve our website, products, and customer experience.
  • Send you marketing communications, but only where you have opted in, and you may unsubscribe at any time.
  • Comply with our legal obligations, including under Australian Consumer Law.

How We Share Your Information

We do not sell your personal information. We share personal information only where necessary to run our business, including with:

  • Shopify, our e-commerce platform provider, which hosts our store and processes data on our behalf.
  • Our fulfilment and logistics partners, who receive your name, delivery address, and order details solely to pick, pack, and dispatch your order and provide tracking information.
  • Payment processors, to securely process your payment.
  • Marketing and analytics providers, where you have consented to marketing or non-essential cookies, to help us understand website performance and run advertising.
  • Government or regulatory authorities, where required by law.

Cookies

Like most websites, we use cookies and similar technologies to operate our store, remember your preferences, and understand how visitors use our website. You can control or disable cookies through your browser settings; please note that some parts of the Services may not function properly if cookies are disabled.

Data Retention and Security

We keep your personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law (for example, tax and business record-keeping obligations). We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights Under Australian Privacy Law

If you are located in Australia, you may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to:

  • Ask us what personal information we hold about you and request access to it.
  • Ask us to correct any personal information that is inaccurate or out of date.
  • Ask us questions about how your personal information is collected, used, or disclosed.
  • Lodge a complaint if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will update the "Last updated" date at the top of this page when we do.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Royaluxone LLC
Email: info@royaluxonellc.com
Phone: +1 737-409-1051