FAQ

Answers to the most common questions about shopping with Royaluxone, from delivery times within Australia to returns and order tracking.

How long does shipping take within Australia?

We currently ship exclusively within Australia. Orders are typically processed within 1-2 business days, and delivery generally takes 3-7 business days depending on your location. These are estimated timeframes and may occasionally vary due to factors outside our control, such as courier delays or public holidays.

Is shipping free?

Yes. Shipping is free on every order delivered within Australia.

I just placed an order, when will it ship?

We try our best to process and ship orders as fast as we can. Please allow 1-2 business days of processing time before your order ships. Once dispatched, estimated delivery is 3-7 business days within Australia. These are estimated timeframes only and are not guaranteed. If you have any questions, email us at info@royaluxonellc.com.

How can I track my order?

Once your order ships, you can follow its progress on our order tracking page using your order number or tracking number.

Do you ship internationally?

At this time, we ship exclusively within Australia.

What is your return policy?

We offer a 30-day return policy. If your item is defective, damaged, or not as described, please contact us and we will arrange a replacement, repair, or refund in line with your rights under the Australian Consumer Law. For change-of-mind returns, your item must be unused and in its original packaging, and you have 30 days from delivery to request a return. Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect. Please include your name and order number with any returned parcel. If your package is on the way, you must wait for it to arrive before returning it.

Can I cancel my order?

Yes, you can cancel your order with no penalty, as long as you cancel before it has been processed for shipping.

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled an incorrect address, please email us at info@royaluxonellc.com as soon as possible. We will do our best to update it before your order is processed, but once an order has been processed for shipping we are unable to guarantee any changes, including to the delivery address.

I have a question that wasn't answered, can you help?

Absolutely! Please email us at info@royaluxonellc.com and we will be happy to help. For a faster reply, include your order number and a clear description of the issue.